We ship worldwide using established international couriers including FedEx and DHL. The shipping method may vary depending on the item's size, weight and destination.
Dispatch
Most in-stock items are dispatched within 1–3 business days after payment is confirmed. Selected products are eligible for same-day dispatch when ordered before 2:00 PM Singapore Time.
Estimated Transit Times
Singapore: 1–2 business days
United States: 3–5 business days
Europe & United Kingdom: 3–5 business days
Delivery times are estimates and may be affected by customs clearance, carrier delays or other factors outside our control.
Duties & Taxes
International orders are shipped on a Delivered Duty Paid (DDP) basis. Applicable shipping charges, import duties and taxes are calculated and collected before shipment, so you will not normally be required to pay additional import charges upon delivery.
Tracking
Tracking information will be provided once your order has been dispatched.
Using Your Own Courier
If you prefer to arrange collection using your own courier account, please contact us before placing your order. We can provide a revised quotation excluding the applicable shipping charges and other charges covered by our standard delivery arrangement.
For more information, please visit our shipping policies page.
Unless otherwise stated in the product listing, items sold as functional are covered against defects for 30 days from the date of delivery.
If an item is found to be defective, please contact us within the warranty period with details of the issue. We may request photographs, videos or other information to assist with troubleshooting and verification.
The warranty does not cover damage caused by improper installation, misuse, modification, repair attempts, incorrect electrical supply, physical damage, or normal wear and tear.
Items sold as Parts Only, As-Is, Untested or Non-Working are not covered by warranty and are sold in their stated condition.
Any warranty claim must be approved before the item is returned.
For more information, please visit our returns & refund policy page.