Are your products new or used?
We supply both new and used industrial parts and equipment. The condition of each item is clearly stated on the product page.

What does “Used” mean?
Used products have been previously owned or operated and may show signs of cosmetic wear. Please refer to the product description and photographs for the detailed condition of the specific item.

What does “As-Is”, “For Parts Only” or “Non-Working” mean?
These items are sold in their stated condition and may be defective, incomplete or unsuitable for normal operation. They are not eligible for return or refund due to faults or conditions disclosed in the product listing.

Are the product photos of the actual item?
n most cases, yes. For products with multiple quantities or restocked inventory, the item received may differ slightly in appearance from the photos shown. If you need confirmation of the exact item, please contact us before purchasing.

Can I request additional photos or information before purchasing?
Yes. We are happy to accommodate reasonable requests for additional photos or product information. Please contact us with the product details and the information you require.

Are the products shown on your website in stock?
Yes. Unless marked as “Out of Stock,” products shown as available on our website are in stock. If you would like to confirm availability before ordering, please contact us.

Can I order more units than the quantity shown?
The quantity shown generally reflects our current available stock. Some of the parts we carry are scarce or difficult to source, so additional units may not always be available. If you require a larger quantity, please contact us and we will see if we can assist.

Can you source a part that isn't listed on your website?
Yes. If you are looking for a specific part that isn't currently listed, submit a Request for Quote with the manufacturer, part number, quantity and any other relevant details. Our team will review your request and see if we can help source it.

Do you ship internationally?
Yes. We ship to customers worldwide, subject to applicable shipping and export restrictions. If your destination is not available at checkout, please contact us for a quote.

How long will my order take to arrive?
Orders are generally dispatched within 1–3 business days and shipped using FedEx International services. Estimated transit times after dispatch are:

Singapore: 1–2 business days
United States: 3–5 business days
Europe & United Kingdom: 3–5 business days

These are estimates only. Delivery may be earlier or later depending on the destination, customs clearance, carrier delays and other circumstances beyond our control.

For eligible products, Same Day Dispatch may be available as an optional add-on on the product page. Orders must be placed before 2:00 PM Singapore Time (SGT) to qualify. Same Day Dispatch refers to same-day shipment from our facility and does not mean Same Day Delivery. Delivery times vary depending on the destination and courier service.

Who pays import duties and taxes?
Our listed prices are based on Delivered Duty Paid (DDP) shipping, which means applicable shipping charges, import duties and taxes are included in the price shown. This allows you to know the total cost of your order upfront without unexpected import charges upon delivery.

If you choose to arrange shipping using your own courier account, please contact us before ordering. We can provide a revised quotation excluding the shipping and applicable import-related charges that would otherwise be included.

Can I arrange my own shipping or courier?
Yes. If you prefer to use your own courier or shipping account, please contact us before placing your order. We will provide a revised quotation based on your shipping arrangement.

Do your products come with a warranty?
Unless explicitly stated on our products listings, additional manufacturer or extended warranty is not provided. If an item is defective or materially different from its description, you may request a return within 30 days of delivery, subject to our Returns & Refunds policy. Please note that items sold "as-is", "for parts only", or "non-working" are not eligible for any returns or refunds.

What if my item arrives defective or is not as described?
Please see our Returns and Refunds policy, which outlines the eligibility and steps for a return and refund. Feel free to contact us for any further questions.

Can I return an As-Is or For Parts Only item?
Parts which are sold "As-Is", "For Parts only", or "Non-Working", are not eligible for returns or refunds.

Can I return an item after installing, repairing or modifying it?
Items that have been opened, repaired, modified, improperly installed or subjected to additional wear may not qualify for a refund.

Can I pay by bank transfer?
Yes, we accept bank transfers and can offer a discount based on this payment method.

How do I request a quotation?
Please visit Request for Quote and fill in the form. We will get back to you within 24 hours.

Can you provide a formal quotation or pro forma invoice for my company?
We can provide formal quotations and pro forma invoices. Please contact us and our team will be happy to assist.