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Order Processing
Most in-stock items are processed and dispatched within 1-3 business days. Selected items may be eligible for same-day shipping.
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Shipping Methods
We use trusted international couriers such as DHL, Fedex, as well as freight services for larger, bulkier shipments. The best method will be chosen based on the size, weight and destination of your order.
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Shipping Costs
Prices shown are already inclusive of shipping charges.
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International Shipping, Duties, & Taxes
We ship to many countries worldwide. Where an order is shipped on a Delivered Duties Paid (DDP) basis, import duties and taxes are included. Otherwise, any applicable import charges are the responsibility of the customer.
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Customer-Arranged Shipping
You may arrange your own courier or freight forwarder with our prior agreement. Our responsibility ends once the goods are handed to your nominated courier.
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Delivery Times
Delivery times are estimates and may be affected by customs clearance, carrier delays and other factors outside our control.
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Delivery Address
Please ensure your delivery address and contact details are complete and accurate. We cannot guarantee address changes once an order has been dispatched.
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Lost or Damaged Shipments
If your shipment arrives damaged, please take photos and contact us as soon as possible. Keep all original packaging while the matter is investigated.
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Export Restrictions
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Need help with shipping?
Have a question about delivery, international shipping, or a large or specialised item? Get in touch with us for assistance.